One-stop service
While many members of the Harvard community were enjoying their summer break, the University’s parking, housing, and ID services were unified into one beautifully renovated Campus Service Center. Located on the eighth floor of Holyoke Center, the new “one-stop shop” helps customers find housing and get parking permits and ID cards. Instead of scrambling among the Blackstone complex and multiple floors of Holyoke, customers can make one visit to the Campus Service Center and be helped by representatives trained to assist with any service. “We deliver more than a product,” says Susan Richelson, the new center’s manager, “we provide resources and one-to-one assistance in person and on the phone to help customers navigate each program and troubleshoot any issue presented. …We want to ensure that our customers get what they need in one stop if possible.” Customers found the center convenient during the busy mid-August to mid-September season; already, the center has processed...