The New York City Fire Department to Fight Fire with a Firewall

The introduction of new technology into the New York City Fire Department (FDNY) hasn't always been easy. "We didn't even have fax machines until the late '90s," department Chief Salvatore Cassano said during a forum held in the city Friday to highlight ways in which public safety agencies are turning to information technology (IT) to better manage demographic and other data as urban populations grow and departmental budgets shrink. "You can't manage what you don't measure," he added, "and we weren't measuring things well." [More]

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