Twitter and natural disasters: Crisis communication lessons from the Japan tsunami

Adam Acar and Yuya Muraki of the Kobe City University of Foreign Studies surveyed and questioned Twitter users and tracked updates from people in the disaster-struck area on the social media site two weeks after the Tohoku earthquake and devastating tsunami of March 11. They hoped to determine what benefits such a system can bring to people involved in a disaster and to those hoping to hear news.

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