Research explores effective healthcare communication

Unsatisfactory communication during healthcare provision may lead to misdiagnosis, incorrect treatment and even death. To analyse and improve communication within the hospital Accident and Emergency (A&E) setting, Prof. Diana Slade of PolyU’s Department of English and her team are collaborating with Tuen Mun Hospital in a pioneering research project entitled “Emergency communication: Improving the quality and safety of patient care through effective communication”. This project will examine communication encounters between doctors/nurses and patients in the hospital’s A&E Department to identify the feature of successful and unsuccessful encounters.

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