Abuse of shopworkers is on the rise—coronavirus brought it to our attention and now we need to act
Friday, June 5, 2020 - 07:02
in Psychology & Sociology
A well-known mantra, "the customer is always right," was once regarded by retailers as good customer relations, but now many fear it has led to a culture in which consumers can freely subject shopworkers to verbal and physical abuse with impunity.