Expressing Emotions In E-mail So As Not To Be Misinterpreted
Friday, November 28, 2008 - 12:28
in Psychology & Sociology
How do people use emoticons, subject lines, and signatures to define how they want to be interpreted in email? The authors find that "a shift to email interaction requires a new set of interactional skills to be developed." Unlike face-to-face conversations, email interactions leave out tone of voice, body-language and context, which can lead to misunderstandings.