How can groups apologize sincerely? It’s going to cost them
Thursday, December 26, 2019 - 11:40
in Psychology & Sociology
A research team led by Professor OHTSUBO Yohsuke of Kobe University’s Graduate School of Humanities has been investigating how group apologies are perceived. Their results revealed that apologies that are costly for the apologizing organization are deemed to be more genuine. This was similar to previous findings by Professor Ohtsubo et al. when they looked into … Continue reading How can groups apologize sincerely? It’s going to cost them