NHS Data On Patient Experience Is Often Ignored
Wednesday, March 26, 2014 - 22:00
in Health & Medicine
On bmj.com today, Angela Coulter, Associate Professor at Oxford University and colleagues argue that this is "unethical" and call for a coordinated approach to use the information to help improve services. Their views follow recent news of hospital trusts "helping" patients to write favourable reports of their experience of their services – and a report by Healthwatch England warning that the complaints system for the NHS in England is "hopelessly complicated" and needs an overhaul. read more