Do promises matter to employees? Not as much as we once thought

Years of research suggest that the promises organizations make to employees matter in establishing and maintaining a "psychological contract" between the two parties. However, new research by Samantha Montes and co-author David Zweig, professors at the University of Toronto's Rotman School of Management and the University of Toronto Scarborough, suggests that what an organization promises to employees (e.g., training opportunities, benefits, compensation) don't matter nearly as much as what the organization actually delivers.

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