Why is customer service so bad? Because it's profitable
Tuesday, March 5, 2019 - 08:10
in Psychology & Sociology
It's a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer service to voice a complaint, you're faced with an automated voice menu, put on hold, or told that the agent is not authorized to refund your money.