Tweeting responses to complaints on social media triggers new complaints

Friday, August 7, 2015 - 08:30 in Psychology & Sociology

Companies engaging with customers on Twitter beware: responding to complaints on social media has the side effect of triggering new complaints, new research has found.

Read the whole article on Science Daily

More from Science Daily

Learn more about

Latest Science Newsletter

Get the latest and most popular science news articles of the week in your Inbox! It's free!

Check out our next project, Biology.Net